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Return or refund

Return or refund


1.1 Unless otherwise stated, no returns or refunds will be accepted. Please read the return or refund policy carefully before ordering.


1.2 The outer packaging box of the goods may be dented during transportation. This is a normal condition. If the customer fails to pick up the goods with beautiful outer boxes due to the order of pickup, the company is not responsible, and the customer cannot take this as an excuse. Reasons for return or refund.


1.3 The final delivery date of goods (including: toys, models, character figures, Figures, humanoids, dolls, animation peripherals) is subject to the official website. Please pay attention to the relevant official announcements, unless the goods are defective due to manufacturer or supplier issues. Failure to deliver, otherwise no refund will be arranged.


1.4 For missing or damaged parts of the agent products, please apply for after-sales service within 7 days after the sale. After that, the company will reserve the final right to replace it.

 1.5.1 Return or exchange policy applies;

 1.5.2 The goods are unused and in the condition as originally sold, together with all parts and accessories provided with the goods, including instructions, certificates, labels, markings, consumables, bags and boxes;

 1.5.3 The packaging of the goods must be in the same condition as when delivered to you.


1.6 You agree and accept that acceptance of product exchange is subject to stock availability.


1.7 All "Japanese version" products have no after-sales service and are not returnable or exchangeable.

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